Technology Services
Goals
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To consult with and advise the library, other university units, and external organizations on technology issues.
- Meet regularly with departmental liaisons to discuss emerging technologies,
computing support, and other issues related to the services provided
by the Technology Services unit.
- Continue team members' education of existing and emerging technologies
and their potential applications within the library.
- Serve on university technology related committees.
- Interact with other university libraries on shared technology concerns.
- Represent the library to external organizations such as NC LIVE on technology related issues.
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To assess library computer hardware/software needs and manage library computer assets.
- Maintain inventory of all library computer hardware and software.
- Make annual recommendations for replacement and upgrade of computer
hardware/software based on consultation with library teams.
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To maintain technology related facilities and equipment within the library.
- Manage, support, and schedule the public computer lab.
- Manage, support, and schedule the multimedia lab.
- Manage, support, and schedule the film screening room.
- Manage, support, and schedule the electronic classroom.
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To manage, maintain, support, secure, and develop the integrated library system, digital collections management system, electronic resource management system, and resource access management system.
- Communicate regularly with Endeavor and library staff on new and outstanding issues.
- Communicate regularly with other university units regarding systems.
- Implement solutions to enhance systems and integrate them with other university systems.
- Develop means to extract information from systems for use to support library decision-making.
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To provide end user support.
- Develop and maintain standard load and library specific software.
- Repair hardware.
- Empower library staff to address less technically complex problems
through informal and formal instructional methods.
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To provide means to integrate and support electronic resources in various formats as necessary.
- System administration of CD-ROM server.
- Update database content as available.
- Provide access to resources through appropriate interfaces.
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Working in cooperation with the Staff Development Committee, to provide appropriate and timely instruction for library staff in application software.
- Identify staff training needs.
- Design and deliver training and documentation.
- Assess training effectiveness and track staff participation.
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To provide technology training to students and faculty.
- Coordinate, develop, and deliver yearly laptop orientation for incoming students.
- Provide continuing training classes for all university students on standard university load applications.
- Coordinate, develop, and deliver training on administrative and academic applications to faculty.
- Provide instruction on multimedia hardware and software through the multimedia lab.
- Administer the design and maintenance of the library web site.
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To provide service and resources to university patrons seeking to integrate technology in academic pursuits.
- Blackboard Support.
- Multimedia Development.
- Consult with faculty concerning integration of multimedia and pedagogy.
- Circulation of multimedia equipment
![[cupola]](/img/cupola.jpg)