![[cupola]](/img/cupola.jpg)
Print Services FAQ
Printing and the Pharos UnipriNT System
What is Pharos UnipriNT?
Pharos UnipriNT is a network printing system that charges users when printing is done from a workstation in the Information Technology Center and Reference Department. When printing is done, the Pharos UnipriNT system debits the user's WFU ID Card or Vending Card for the cost of a print job.
How does Pharos UnipriNT work?
At a computer workstation, the user clicks on the print button and gives the job a unique job name. The print job is sent to a print station. At the print station, the user insert a WFU ID Card or Vending Card in a card reader, then clicks on the print job, and releases the file to the printer for printing.
How much does printing cost?
$.05 per page. Students of the Undergraduate School of Arts and Sciences receive 50 free pages per semester and Students of the Graduate School of Arts and Sciences receive 250 free pages per semester.
What if I don't get my free pages?
If a student's login is incorrect in the Pharos database, the student should inform the ITC or Reference Desk staff who will resolve the problem during regular business hours (8:30am to 5pm M-F).
Can I use my free pages to make photocopies?
No, a student's free pages are only available for printing.
Can students pay for printing without a WFU ID Card?
Yes, users can buy a Vending Card from the Circulation Desk for $2.25 and then add money to the Vending Card to pay for printing. Also, you can pay $0.10/page to borrow a card at the Reference Desk.
What if I forgot my WFU ID card?
If a student still has free pages available, they can use one of the blank vending cards at the ITC desk. Ask the student at the ITC desk for assistance. If a student has used all their free pages, they can purchase a blank vending card at the Circulation desk and put money on the vending strip at the station next to the Circulation desk.
Are there ways other than printing to capture information from workstations?
Yes. In many cases, computer output can be sent to an e-mail account. The majority of files can be downloaded to a USB drive. Or, the information can be read from the monitor.
What if a user, by mistake, selects and prints the wrong job?
Selecting the correct print job is the user's responsibility. Only selected jobs are debited on the user's WFU ID Card.
What if the print quality is poor or the printer doesn't work?
Check with library staff for assistance. Users will be given re-prints for pages printed when the toner is low or there is a paper jam.
Do print jobs sent to the print server have to be paid for?
No. A print job is not paid for until the job is released to the printer for printing. A job sent to the print station, but not released to the printer, drops automatically from system after two hours.
Can a job released to the printer be cancelled or stopped from printing?
No. Once a job is selected and released for printing, it cannot be cancelled. The user must pay for the print job.
How can a user add money for printing to a WFU ID Card or a Vending Card?
Users with cash can add money to cards at the vending card machine at Circulation.
What if the card reader doesn't read the WFU ID Card?
If the card reader immediately ejects the card upon insertion, take the card to Circulation to be reformatted. If the card is damaged, the user is responsible for replacing it, or purchasing a Vending Card at Circulation.
What if the Pharos UnipriNT server doesn't work?
Printing is not possible until the problem is fixed. Undergraduates are encouraged to use their personal Lexmark inkjet printer.