Printing & Copying
Frequently Asked Questions
- How do I print or copy in the library?
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To print:
- Send your print job to \\washington\zsrlibrarybw (for b&w prints) or \\washington\zsrlibraryclr (for color prints)
- From the copy/print station, swipe your Deacon OneCard
- Find the print job from the list, and hit <PRINT>
- Press "Log in / Logoff ID" button or "Logout" on the screen
To copy:
- From the copy/print station, swipe your Deacon OneCard
- Place item to be copied on glass or in feed tray
- Apply any settings (i.e., double-sided)
- Press <START> button
- Press "Log in / Logoff ID" button or "Logout" on the screen
For instructions on how to install the library printers, see below. Guests can print from the computers near the Reference Desk and can request to use the "Guest Print Card" from the Reference Desk.
- How do I install the library printers?
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Students: First time only, you must ensure the printer drivers are installed.
- Confirm you are logged onto the student wireless
- Open a web browser
- Go to http://washington.deacnet.wfu.edu
- To install a black and white print driver for Windows, click the "Windows Users" link then click the "ZSRLIBRARYBW" link and follow the instructions
- To install a color print driver for Windows, click the "Windows Users" link then click the "ZSRLIBRARYCLR" link and follow the instructions
- To install both the black and white and color print drivers for Macs, click the "Mac Users" link and follow the instructions
The color printer is located on the second floor across from Circulation desk.
- What if I am unable to print using my ThinkPad?
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If you are using a Vista machine:
- Go to Start then Control Panel.
- Open Network and Sharing Center.
- Click Manage Network Connection.
- Right-click the wireless the student is using and click Properties.
- Scroll down and select ‘Internet Protocol Version 4 (TCP/IPv4)’.
- Click Properties and make sure ‘Obtain and IP address automatically’ and ‘Obtain DNS server address automatically’ are selected.
- Click Advanced then WIN.
- Only 10.1.16.24 and 10.1.16.26 should be in the WINS address box. Delete all others and click OK.
If the above steps did not help, you can add printers as follows:
- Remove old print queues by going to Start > Printers and Faxes.
- In your web browser, go to http://washington.deacnet.wfu.edu/uniprint.
- Click on Windows User and select ZSRLIBRAYBW or ZSRLIBRARYCLR. This will prompt you to download and install the printer on your machine.
- Where do I print or copy in the library?
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The library has 8 print/copy stations located throughout the building:
- Reynolds 2: in Circulation and in the West 24 Hour Study Room
- Wilson 2: in the Multimedia Lab
- Reynolds 4: in Government Documents
- Wilson 4: in Reference
Seven print and copy in black & white and one (located across from the Circulation Desk) prints and copies in color.
- How much does printing or copying cost?
- 8¢ per page. Students of the Undergraduate School of Arts and Sciences receive 50 free pages (copies or prints) per semester. Students of the Graduate School of Arts and Sciences receive 250 free pages per semester. (The cost is 8¢ per side if you are printing double-sided, and each side is counted from your free pages.)
- What if I don’t get my free pages?
- Come the The Bridge, Reference, or Circulation Desks for assistance.
- Can students (or guests) pay for printing without a Deacon OneCard?
- Yes, students or guests can purchase a vended print/copy card from the vending machine next to the Circulation or Reference desks. (A card can be purchased with a single dollar and then additional value can be added to the card at that machine. Change is available at the Circulation Desk.)
- What if I forgot my Deacon OneCard?
- Free pages are only available if you have your Deacon OneCard. If you don’t have it, you can purchase a card from the vending machines described above, but you will have to pay for each page at 8¢ per page.
- Besides printing, how can I capture information from a workstation?
- In many cases, computer output can be sent to an e-mail account. (The copiers have a “Scan to print” feature which requires a WFU logon.) The majority of files can be downloaded to a USB drive. Or the information can be read from the monitor.
- What if I select and print the wrong job by mistake?
- Selecting the correct print job is the user’s responsibility. Only selected jobs are debited on the user’s Deacon OneCard account.
- What if the print quality is poor or the printer doesn’t work?
- Check with library staff for assistance. Users will be given re-prints for pages printed when the toner is low or there is a paper jam.
- Do print jobs sent to the printer, but not released, have to be paid for?
- No. The print job is not charged to the user’s account until the print job is released. If the user does not release the job, it is automatically deleted after two hours.
- Can a job released to the printer be stopped or cancelled from printing?
- No. Once a job is selected and released for printing, it cannot be cancelled. The user must pay for the print job.
- How can I add money for printing or copying with a Deacon OneCard?
- Students and guests can add money to their Deacon OneCard at the white vending boxes next to the Reference and Circulation Desks.
- What if the card reader doesn’t read my Deacon OneCard?
- If the card reader cannot read your Deacon OneCard, look for assistance at the Reference or Circulation Desk, or at The Bridge.
