Update on LibAnswers
Last month we shared our internal challenge to answer 100% of all LibAnswers tickets received during open hours within one hour. In April (our first month focusing on this data point) we answered 76% of all tickets within an hour, with an average response time of 61 minutes. In May, we answered 86% of all tickets within in an hour, and our average response time dropped to 20 minutes!
Leganto Implementation
Our new course reserves system (Leganto) went live for students on May 11th and is now being used in 64 summer session I courses! A big thank you to the implementation committee: from ZSR: David Link, James Harper, Kyle Denlinger, Jessica Wilson-Saia, Rodrigo Castro, and Thomas Dowling, and from campus IT: Drew Ray and Sabrina Mack.
Summer Shifting Projects
The Public Services Team is currently working on condensing physical collections in Wilson 1 to consolidate available shelving space. This is the first part of a large-scale project intended to improve circulating physical collections’ organization, distribution, and accessibility. We’d like to thank our summer student employees for all of their help with this project.
Professional Development
May was a busy month for conference presentations with Will Ritter, Jemma Johnson, and myself all presenting at NC Live. In June, Will continues the momentum, presenting a poster on our Wellness Collection entitled “Transforming Challenges into Wellness Opportunities” at the Metrolina Library Association Conference in Charlotte on June 13.
6 Comments on ‘What’s New in Public Services: May 2024’
That is an IMPRESSIVE turnaround time for LibAnswers questions! Kudos!
Goooooooo team! I love the analytics that you all are providing.
Awesome work on all these projects, P.S. team!!
The improvement in turnaround time is even more impressive given the fact that Jemma, Erin, and Maia are also supporting the Online Content Problems queue! Thanks so much for all of your help.
Thank you for the updates, Public Services crew and Maia!
Congratulations on all of the ways you are improving services and collections! Amazing work!Go Public Services Team!