Remote Reference

Special Collections & Archives

In-person appointments are limited to Wake Forest students, staff, and faculty ONLY

ZSR Library Special Collections & Archives is committed to providing excellent patron service and access to the collections in our holdings to the best of our abilities during these unprecedented times. Due to our new policies, patrons will not have access to our collections in the ways they have in the past. We will be spending more time looking through our collections to find answers for patrons, rather than allowing off-campus researchers to do that work themselves. That being said, we are unable to do extensive and in-depth research on any one topic. We will be increasing our scan-on-demand options at no charge, and considering interlibrary-loan of specific materials on a case by case basis. Feel free to contact us with your reference questions through the channels described below to get started on your research.

Remote Reference Options

Traditional Email Reference

Monday-Friday: 9-5

Submit a request through our website or email directly. We will get back with you within three days. We are available Monday-Friday, 9-5, and will work with you via email to answer your questions or help you make arrangements to research our materials.

Chat Reference

Chat with us to get immediate feedback. We may not be able to answer your entire question immediately, but you can get the ball rolling on your research. During the semester, chat is available Monday-Friday and limited night and weekend hours.

Zoom Reference

Monday-Friday: 9-4

This is an in-depth reference appointment where we can meet virtually to discuss your research and have a back and forth conversation in real time. These are available Monday-Friday, 9-4, but are limited to scheduling and access limitations due to COVID-19. Prior to scheduling this Zoom appointment, we encourage researchers to discuss via email their research questions with the SCA faculty and staff to focus topics based on our collections.

In-Person Appointments

Limited to WFU faculty, staff, and students
Starting September 8, 2020

Please see our policies for in-person appointments. If you are not a WFU faculty, staff, or student, we will do our best to answer your questions through the available remote reference channels.

New Policies and Procedures

WFU students, staff, and faculty must register for an appointment a week in advance. Appointment must be received prior approval with visit times can be up to two hours in length. Visitors must wait outside Room 625 for their appointment and call upon arrival. Only one visitor can be admitted to the Research Room during a two hour block. Visitors must wear masks, use hand sanitizer upon entering the space, be physically distanced, bring your own pencil and paper (or computer), and time must be given for sanitizing in-between visits. Materials will be quarantined for 72 hours after visit.

Staff will have a plexiglass barrier at the reference desk. Researchers asked to do as much reference/research support as possible virtually, and schedule a pre-appointment Zoom meeting for a reference interview. Registration form must be completed in advance of appointment. A sanitation station available for patrons and staff.

External Researchers

Special Collections & Archives remains closed to the public and external researchers, due to the COVID-19 pandemic. In the meantime, we would like to offer the following options for your research requests:

  1. If you have specific questions about a collection, we will do our best to check on it and send you the appropriate documentation. Scans will be provided at no cost to patrons, but donations of any amount are always welcome; our mailing address follows below.
  2. The Winston-Salem/Forsyth County (WSFC) Public Library has now re-opened to the public. The North Carolina Room has agreed to provide access to our microfilm if the reel is in good enough condition for loan. We may decline a loan due to fragility. Appointments are limited due to availability of the microfilm machine and staff capacity. We will do our best to make your appointment at a convenient time for you.
  3. Microfilm and other resources might also be available at the State Archives in Raleigh. You can search the State Archives catalog to learn about their holdings.
  4. Microfilm and other resources may also be available at the Southern Baptist Historical Library & Archives in Nashville. You are welcome to access the microfilm there, or hire their retired Executive Director, Bill Sumners, who is available for hire in conducting research.
  5. Contact the North Carolina Chapter of the Association for Professional Genealogists for more information on hiring a researcher.
Special Collections & Archives
PO Box 7777, Z. Smith Reynolds Library
1834 Wake Forest Rd.
Wake Forest University
Winston-Salem, NC 27109