Earlier this week, I attended Designing for Digital (D4D), a conference for UX and libraries. It’s the 3rd or 4th time I’ve been—it’s held in Austin but I was there online. All sessions were available live—and on demand later—via the online conference platform (which wasn’t completely awful like a lot of them are but certainly asked a lot of my laptop, like it was trying to set new fan speed and lag time records).
Like previous years at D4D, there were lots of good sessions on user experience and libraries. Presentations covered the role of empathy in user experience design, how to overcome barriers to user experience research, rethinking user personas for inclusion, and content strategy as practice. And there were lots of ideas I want to consider further: building an undergraduate UX research team, using sketch research to understand users, and identifying top tasks to improve UX.