This article is more than 5 years old.

Trust, the Glue of Effective Libraries
Community and Junior College Libraries
Crystal Baird (Associate Dean, Library and Planning Services, Davidson County Community College)

I’m attending this session because a lot of Library 2.0 is about trust: libraries trusting their users (to leave comments in the catalog, to tag, to write on a graffiti wall, etc) and users trusting libraries (to be transparent). Hopefully this will be relevant!

• Discussed what is trust and trusting and untrusting environments
• Recommended The Speed of Trust and Truth, Trust, and the Bottom Line
• The angle of this presentation is about trust between coworkers… users are brought in as “how would they feel if they come into an environment where staff are untrusting of each other?”
• Leadership behaviors that foster trust: transparency, honesty/integrity, competence and follow through
• Leadership behaviors the erode trust: indirectness/inability to say no, little white lies, taking credit for someone else’s work

So, not really exactly what I was expecting it to be, but still an interesting session!