Inside ZSR
Thank you, Maia! Maia Dickinson, ZSR’s former Circulation Supervisor, has accepted a library acquisitions role at UNC School of the Art’s library. During her time at ZSR, Maia trained dozens of students, collaborated with the Public Services team on the Wellness Collection, and received the 2024 ZSR Library Outstanding Staff Employee of the Year award... more ›
Update on LibAnswers Last month we shared our internal challenge to answer 100% of all LibAnswers tickets received during open hours within one hour. In April (our first month focusing on this data point) we answered 76% of all tickets within an hour, with an average response time of 61 minutes. In May, we answered... more ›
The Public Services team is currently busy working extended hours to accommodate our finals week schedule! Here’s a recap of what we were working on last month: Consolidation of Available Shelving Space The Public Services team has been working on consolidating available shelving space. We currently have 590 empty bays (“bay” refers to the metal... more ›
Course Reserves Update We continue to work on the migration to a new course reserve system, Leganto. The current plan is to go live to instructors on April 23rd. There will be training for ZSR folks next week on April 16th (in-person) and on April 17th (on Zoom). Everyone should have received a calendar invite... more ›
Continued Leganto Implementation We continue working to implement Leganto, a course reserves management system. The implementation team has recruited Kathy Shields, Hu Womack, Daisha Bunn, and Meghan Webb to help communicate with faculty about this important change. We expect the new system to be live before the Summer 2024 term starts. Collection Location Update We’ve... more ›
New Format Starting this year we’ll be sharing our department news via monthly blog post, rather than an emailed newsletter. This will allow you to more readily reference the information in previous posts. You will also be able to easily browse the newsletter archive by clicking the “Public Services Newsletter” tag at the bottom of... more ›