Inside ZSR
Update on LibAnswers Last month we shared our internal challenge to answer 100% of all LibAnswers tickets received during open hours within one hour. In April (our first month focusing on this data point) we answered 76% of all tickets within an hour, with an average response time of 61 minutes. In May, we answered... more ›
On Monday, we gave our first conference presentation: “Making, Managing, and Marketing a Wellness Collection in an Academic Library” at NC Live’s Annual Conference, a conference fittingly focused on Wellness in Libraries! It was a great first time experience for us both in submitting a proposal, and preparing and giving a presentation. From the time... more ›
The Public Services team is currently busy working extended hours to accommodate our finals week schedule! Here’s a recap of what we were working on last month: Consolidation of Available Shelving Space The Public Services team has been working on consolidating available shelving space. We currently have 590 empty bays (“bay” refers to the metal... more ›
Course Reserves Update We continue to work on the migration to a new course reserve system, Leganto. The current plan is to go live to instructors on April 23rd. There will be training for ZSR folks next week on April 16th (in-person) and on April 17th (on Zoom). Everyone should have received a calendar invite... more ›
Continued Leganto Implementation We continue working to implement Leganto, a course reserves management system. The implementation team has recruited Kathy Shields, Hu Womack, Daisha Bunn, and Meghan Webb to help communicate with faculty about this important change. We expect the new system to be live before the Summer 2024 term starts. Collection Location Update We’ve... more ›
New Format Starting this year we’ll be sharing our department news via monthly blog post, rather than an emailed newsletter. This will allow you to more readily reference the information in previous posts. You will also be able to easily browse the newsletter archive by clicking the “Public Services Newsletter” tag at the bottom of... more ›
Recently, I had the pleasure of attending my first library conference–NCLA–conveniently located in my own backyard of downtown W-S! I attended on Thursday, October 19th, when the New Members Round Table had organized programming especially geared towards current MLIS students and recent graduates. Session focuses included the job search process and how to excel in... more ›